Help Center
Support that Moves with You
Get assistance for rides, chauffeur services, couriers, and freight shipments all in one place.
Support Form
Support Request Form
Need help? Fill out the form below, and our team will get back to you as soon as possible.
General inquiries
For any other inquiries, you can contact us directly at support@elberith.com
FAQ
Frequently asked Questions
Find answers to common questions about our services below.
How can I track my driver?
You can track your driver in real-time through the app after your ride is confirmed.
What happens if my driver cancels?
You will be notified instantly and can rebook another ride without hassle.
Can I share my trip details with someone?
Yes, you can share live trip tracking with family or friends for safety.
How are ride fares calculated?
Fares are calculated based on distance, duration, demand, and applicable service fees.
What should I do if I left an item in the vehicle?
Please contact our support team immediately through the app or email us at support@elberith.com with your booking ID to retrieve your item.
Can I book a chauffeur for multiple hours?
Yes, you can choose hourly or full-day booking options.
Are chauffeurs professionally trained?
All chauffeurs are verified, trained, and follow professional service standards.
Can I request a specific chauffeur?
Subject to availability, repeat bookings may allow preferred driver requests.
Is fuel included in the booking cost?
Pricing depends on the package selected. Details are shown before confirmation.
What if I need to extend my booking time?
You can request an extension through the app, subject to availability.
How long does delivery take?
Delivery times depend on distance and service type (standard or express).
Can I schedule a pickup?
Yes, you can book a pickup at your preferred date and time.
Are fragile items allowed?
Yes, but proper packaging is required to ensure safe handling.
What if the recipient is unavailable?
Our team will attempt redelivery or contact you for further instructions.
Is insurance available for parcels?
Yes, optional insurance coverage is available for valuable shipments.
What types of freight do you handle?
We handle a wide range of freight, including commercial goods, bulk shipments, and specialized cargo for domestic and international transport.
Do you provide international freight services?
Yes, we offer both domestic and international freight solutions with reliable logistics support and global network coverage.
How can I track my freight shipment?
You can track your shipment through our platform using the tracking details provided after booking.
What documents are required for freight shipping?
Required documents may include invoices, packing lists, and customs documentation depending on the shipment type and destination.
How long does freight delivery take?
Delivery times depend on the destination, shipping method, and customs processing for international shipments.
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