Refund and Cancellation Policy
A. Chauffeur Scheduled Bookings
If a Chauffeur booking is cancelled by the driver or by an administrator, the passenger is eligible for a full refund under the current system.
If the passenger cancels more than 24 hours before the scheduled time, no cancellation penalty is applied by the current system. The system is configured to deduct a payment-processing charge before refunding the remaining amount to the original card.
If the passenger cancels 24 hours or less before the scheduled time, the current system applies a cancellation charge and a payment-processing charge. The refund is calculated as the gross amount paid minus the applicable cancellation and processing charges, and cannot be less than zero.
B. Cab and Standard On-Demand Bookings
If a Cab or standard on-demand booking is cancelled by the driver or an administrator, the passenger is eligible for a full refund under the current system.
If the passenger cancels before the driver has arrived, the current system applies no cancellation penalty but deducts the configured payment-processing charge. If the passenger cancels after the driver has arrived, the current system applies a cancellation charge in addition to the configured payment-processing charge.
C. Cash Ride Cancellations
Where a cancellation charge applies to a cash booking, the current system records the amount as a cancellation debt on the passenger’s account instead of collecting it immediately. The outstanding amount is added to a subsequent ride fare.
D. Scheduled Driver No-Show
If an assigned driver does not arrive within 10 minutes of the scheduled time, the current system cancels or expires the booking and provides the passenger with a full refund. A driver penalty may also be applied under the applicable driver terms.
E. Refunds After Settlement
If a refund is approved after a ride has already been settled, Elberith’s system may reverse the related settlement entries for the driver, operator and platform to account for the refund.
INTERNAL CHECK BEFORE PUBLISHING: The supplied backend summary reports default cancellation charges of 10% of fare plus a fixed 5.00 amount, and processing charges of 2.9% plus 0.30. The currency for these fixed amounts was not specified in the supplied summary. Confirm the correct currency, current production configuration and whether each deduction is lawful and contractually permitted in every applicable country before adding exact figures to this public policy.
