Privacy Policy

1. Introduction

Elberith Global (“Elberith”, “Company”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy across all regions in which we operate.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our platform, website, and related services (collectively, the “Services”).

We comply with applicable data protection laws, including but not limited to:

UK General Data Protection Regulation (UK GDPR)
EU General Data Protection Regulation (EU GDPR)
UK Data Protection Act 2018
U.S. privacy laws (including the California Consumer Privacy Act (CCPA/CPRA), where applicable)
African data protection laws, including but not limited to:
- South Africa’s Protection of Personal Information Act (POPIA)
- Nigeria Data Protection Act (NDPA)
- Other applicable national frameworks

2. Data Controller and Regional Representation

Elberith Global acts as the Data Controller for personal data collected through the Services.

Where required under applicable laws:

An EU/EEA Representative may be appointed under Article 27 GDPR
A UK Representative may be appointed where applicable
Local representatives may be designated in certain African jurisdictions

Contact Details:

Email : support@elberith.com
Website: www.elberith.com

3. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

3.1 Personal Information

Full name
Email address
Telephone number
Billing and payment details

3.2 Booking Information

Pickup and drop-off locations
Travel and logistics details
Service preferences and instructions

3.3 Account Information

Login credentials (secured and encrypted)
Profile data
Communication and support records

3.4 Technical and Usage Data

IP address
Device identifiers
Browser type and version
Cookies and analytics data

3.5 Corporate and Business Data

(For corporate clients, Operators, and Affiliates)

Company name and registration details
Financial and transaction records
Contractual and operational data

4. Purposes of Processing

We process personal data for the following purposes:

To provide, manage, and fulfil bookings and services
To operate and improve the Platform
To communicate with users (confirmations, updates, support)
To process payments and financial transactions
To ensure security, prevent fraud, and enforce policies
To comply with legal and regulatory obligations
To send marketing communications, where permitted by law or based on consent.

5. Legal Bases for Processing

Depending on your jurisdiction, we rely on the following legal bases:

Contractual Necessity – performance of a contract with you
Legitimate Interests – business operations, fraud prevention, and service improvement
Legal Obligation – compliance with applicable laws
Consent – where required (e.g., marketing, cookies in EU/UK)

For U.S. users, processing is conducted in accordance with applicable state privacy laws.

6. Data Sharing and Disclosure

We may disclose personal data to:

6.1 Service Providers

Drivers and transport Operators
Payment processors and financial institutions
IT, hosting, and cloud infrastructure providers

6.2 Business Partners

Affiliates (for referral tracking and commissions)
Corporate account partners

6.3 Legal Authorities

Courts, regulators, and law enforcement where required

All third parties are contractually obligated to process personal data securely and in compliance with applicable laws.

6. SMS and Mobile Messaging

When you provide your mobile phone number and consent to receive SMS messages from Elberith, we use that number only to send the messages you have agreed to receive (account authentication/OTPs, booking confirmations, and service alerts).
We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. Mobile numbers collected for SMS are used solely to deliver the messages you consented to and to manage your subscription (including processing STOP and HELP requests).

We may send marketing communications by email or other non-SMS channels where permitted by law or based on your separate consent. SMS marketing is never sent without explicit SMS consent.

7. International Data Transfers

Due to the global nature of our operations, personal data may be transferred across jurisdictions, including the UK, EU/EEA, United States, and African countries.

Where required, we implement appropriate safeguards, including:

Adequacy Decisions (where recognized by UK/EU authorities)
Standard Contractual Clauses (SCCs)
International Data Transfer Agreements (IDTAs)
Additional safeguards required under local laws (e.g., POPIA, NDPA)

8. Your Privacy Rights

8.1 UK & EU (GDPR Rights)

You have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time.

8.2 United States (e.g., California Residents – CCPA/CPRA)

You may have the right to:

Know what personal data is collected and how it is used
Request deletion of your personal data
Opt-out of the sale or sharing of personal data (if applicable)
Non-discrimination for exercising your rights

Note: Elberith does not sell personal data in the traditional sense.

8.3 Africa (e.g., POPIA, NDPA and other laws)

Depending on your jurisdiction, you may have the right to:

Access and correct your personal data
Object to processing
Lodge complaints with relevant data protection authorities
Request deletion or restriction of processing

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure proper functionality of the Platform
Analyse usage and performance
Track affiliate and marketing performance

Where required (e.g., EU/UK), we obtain prior consent before placing non-essential cookies.

Users may manage cookie preferences via browser settings or cookie consent tools.

10. Data Security

We implement appropriate technical and organisational measures, including:

Encryption and secure data transmission
Access control and authentication systems
Secure hosting environments

Despite these measures, no system is entirely secure, and we cannot guarantee absolute data security.

11. Third-Party Links

The Platform may contain links to third-party websites or services.

Elberith is not responsible for:

The privacy practices of third parties
External content or security

Users should review third-party privacy policies independently.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors. If such data is identified, it will be promptly deleted.

13. Updates to This Policy

We may update this Privacy Policy periodically.

Updates will be published on the Platform
Continued use of the Services constitutes acceptance of the updated Policy

14. Contact Information

For privacy-related inquiries or to exercise your rights:

Email: support@elberith.com
Website: www.elberith.com

15. Complaints and Regulatory Authorities

You have the right to lodge a complaint with a relevant supervisory authority, including:

United Kingdom: Information Commissioner’s Office (ICO)
European Union: Your local Data Protection Authority
United States: Relevant state regulators (e.g., California Attorney General)
Africa: Applicable national data protection authorities (e.g., South Africa Information Regulator, Nigeria Data Protection Commission).

Final Statement

By accessing or using Elberith Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.