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Privacy Policy

Introduction

Welcome to Elberith Global (“Elberith”, “we”, “our”, or “us”).
We value your trust and take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our websites, mobile applications, or any related digital services (collectively, the “Platform”).


By using our Platform or Services, you consent to the practices described in this Privacy Policy

Information We Collect

We collect personal and non-personal data in several ways:

a. Information You Provide Directly

  • Account Information: Name, email address, phone number, password, and country.
  • Profile Details: Preferred language, payment methods, travel preferences.
  • Booking Information: Pick-up and drop-off details, delivery addresses, flight details, payment confirmation, etc.
  • Identity Verification: If required for suppliers or partners, we may collect ID cards, driver’s licenses, business registration or insurance documents.
  • Customer Support: When you contact us, we may collect the content of your message and any attachments.

b. Information Collected Automatically

  • Device Data: Device model, IP address, browser type, mobile network, operating system, and unique device identifiers.
  • Usage Data: How you interact with the Platform, clicks, viewed pages, and session duration.
  • Location Data: For ride, delivery, or freight bookings, we may collect precise GPS data to match you with nearby suppliers and for safety tracking.

c. Information from Third Parties

  • Suppliers and Partners: When you use a service provided by a third-party driver, airline, or courier, we may receive data such as status updates, flight numbers, or tracking codes.
  • Payment Providers: We receive confirmation of successful or failed payments.
  • Marketing or Analytics Tools: We may use trusted tools such as Google Analytics or Meta Pixel to improve performance and understand user behavior.

How We Use Your Information

We use your data for legitimate business purposes, including:

  1. To provide our services: Processing bookings, scheduling rides, deliveries, and flights.
  2. To personalize your experience: Offering country-specific or language-specific content and promotions.
  3. To ensure safety and compliance: Verifying suppliers, preventing fraud, and ensuring service quality.
  4. To process payments and send invoices.
  5. To improve our Platform: Analyzing feedback, usage trends, and performance.
  6. To communicate with you: Sending confirmations, updates, or support messages.
  7. For marketing and promotions: Sending personalized offers, unless you opt out.
  8. To comply with legal obligations: Retaining records or sharing with authorities when required by law.

Legal Basis for Processing (for users in the EEA/UK)

If you are in the European Economic Area or the UK, we process your personal data on one or more of the following legal bases:

  • Contractual necessity: To fulfill our obligations to you under our service agreement.
  • Legitimate interests: To improve safety, enhance efficiency, or market our services.
  • Legal obligation: To comply with applicable regulations (tax, transport, insurance, etc.).
  • Consent:When you have given clear permission (e.g., for marketing or location sharing).

Sharing Your Information

We may share your information only as necessary:

  • With Suppliers & Partners: To complete your bookings (e.g., chauffeurs, couriers, airlines, or freight companies).
  • With Payment Providers: To process payments securely.
  • With IT & Support Providers: For hosting, analytics, or communication services under strict confidentiality.

  • With Government Authorities:

    When required by law, court order, or regulatory request.

  • In Business Transfers:

    If Elberith Global merges, sells assets, or is acquired, your information may be transferred under confidentiality protections.

Data Retention

We retain your data for as long as necessary to:

  • Complete transactions or provide services.
  • Meet legal and tax obligations.
  • Resolve disputes and enforce our agreements.
  • When data is no longer needed, we securely delete or anonymize it.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in.
  • Remember preferences (language, currency, country).
  • Analyze traffic and improve performance.
  • You can manage or disable cookies in your browser settings, though some features may not function properly

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your data.
  • Correction: Update inaccurate information.
  • Deletion: Ask us to delete your data (unless retention is required by law).
  • Restriction: Limit processing in certain situations.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection:Opt out of direct marketing or automated decision-making.
  • Withdrawal of Consent:When processing is based on consent.

To exercise your rights, contact us at privacy@elberithglobal.com.

Data Security

We implement industry-standard security measures including encryption, firewalls, and secure servers to protect your information.
However, no system is completely secure. You acknowledge that transmission over the internet is at your own risk.

International Data Transfers

Elberith Global operates globally. Your data may be transferred and processed in countries outside your residence, including countries with different data protection standards.
We ensure that such transfers comply with applicable laws (for example, using EU Standard Contractual Clauses where required).

Children’s Privacy

Our Platform is not intended for users under 18 years old. We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, please contact us and we will delete it.
We ensure that such transfers comply with applicable laws (for example, using EU Standard Contractual Clauses where required).

Updates to This Policy

We may update this Privacy Policy periodically. When changes are made, we will revise the “Last Updated” date above and, if significant, notify you by email or via the Platform. Continued use of our Platform after such updates means you accept the revised policy.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or your data, please contact us at:

Elberith Global

📧 info@elberith.com

🌐 www.elberithl.com


📍 Suite 109, 4-6 Wadsworth Road, Perivale, UB6 7JJ

Additional Region-Specific Notices

For California Residents (CCPA):

You may request disclosure of specific data categories we collect, delete your personal information, or opt out of “data sales” (which we do not perform).

For EU/EEA/UK Residents (GDPR):

You have the right to lodge a complaint with your local Data Protection Authority if you believe our processing violates data protection laws.

Elberith is a modern service application designed for ride-booking, Chauffeur, Freight, courier, and flight booking.

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Freight

Manage large cargo logistics with our extensive network. We provide reliable tracking and timely delivery for all your heavy goods and supply chain needs.

Chauffeur-Booking

Manage large cargo logistics with our extensive network. We provide reliable tracking and timely delivery for all your heavy goods and supply chain needs.

Flight Booking

Discover and book flights to any destination worldwide. Access competitive fares, flexible options, and a user-friendly interface for your next adventure.

Courier

Efficiently send urgent documents and small packages with secure and timely delivery. Our dedicated network ensures your parcels reach their destination safely and quickly.

Ride-Booking

Booking a ride with us is quick, easy, and reliable. Whether you’re heading to an important meeting, catching a flight, or simply exploring the city, our platform lets you secure a ride in just a few taps. With competitive and transparent pricing, you’ll always know exactly what to expect, with no hidden fees. Our drivers are thoroughly vetted for safety and reliability, ensuring you can sit back and relax during your journey. Plus, with real-time tracking, you can monitor your ride’s arrival and never be left guessing. Available 24/7, we’re always ready to get you where you need to go, whenever you need us. Ready to roll? Book your ride now and experience the convenience and comfort of a hassle-free journey.